Cargo Insurance - Report a Claim

Do you have queries regarding a transport insurance claim (TVS-Plus claim)?

Please contact our Servicecenter Erfurt - we will be happy to assist you during the processing of your claim:

Aktiv Assekuranz Makler GmbH
Servicecenter Erfurt
In der Hochstedter Ecke 2
99098 Erfurt
GERMANY
Phone +49 361 49320-30
Fax     +49 361 49320-39
ServiceCenter.erfurt@remove-this.aktiv-assekuranz.de

You would like to report a claim regarding TVS-Plus?

Please click on the claim report files below.

DOWNLOAD claim report TVS-Plus .doc-file >>

DOWNLOAD claim report TVS-Plus .pdf-file >>

 

Please return the file and all necessary attachments/documents to the aforementioned address of our Servicecenter in Erfurt.

Thank you very much!


Do you have queries regarding a cargo insurance claim (Trade-Plus-Policy, Transport-General-Policy, Truck&Trailer-Insurance)?

Please contact our head office Munich - we will be happy to assist you during the processing of your claim:

Aktiv Assekuranz Makler GmbH
Hanauer Strasse 67
80993 Munich
GERMANY
Phone +49 89 149708-0
Fax     +49 89 149708-880
info@remove-this.aktiv-assekuranz.de

You would like to report a claim regarding cargo insurance?

Please submit the following documents to our head office Munich:

  • invoice of the damaged goods/goods that are lost
  • damage account (Aktiv Assekuranz Makler GmbH shall be addressee)
  • customer complaint
  • shipping order or original B/L
  • preliminary claim to the freight forwarder
  • claim confirmation or response by the freight forwarder
  • consignee's copy of B/L including the corresponding note of damage (delivery receipt)
  • survey report if available
  • in case of loss within the export protection coverage (with terms of delivery EXW, FCA, FAS, FOB, CFR, CPT, DAF, DES, DEQ) please submit written proof that the due purchase price was not paid.

Thank you very much!

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